FAQ

Your most common questions, answered.

Which area do you service?

White Palms Wedding & Event Hire service area is between Port Macquarie, in the North, to Port Stephens, in the South.

Is there a showroom where your stock can be viewed?

White Palms Wedding & Event Hire does not operate out of a retail shopfront. With modern technology such as email and our comprehensive website, lots of our clients, particularly those who live outside the area, prefer to liaise with us this way, rather than face to face.

All of our products are viewable via quality images on our website. If you still prefer to view our products in person, please advise us and we can arrange a meeting with you.

How do I book hire items?

Please create a wish list, fill in your details and press quote. We will contact you regarding available stock and the date of your event.

If your’e happy with your itemised quote, we will ask you to pay a 30% deposit. This reserves the items you wish to hire, and if applicable, our services on the day. Your final payment will need to be paid 2 weeks prior to your event.

More details are available in our Terms & Conditions which you will receive upon making a booking.

Do you set up and back down my event?

Yes, this can be arranged. In fact most people prefer us to do the setting up and packing down for them so that they can enjoy their special occasion without the stress and hard work of getting the venue ready. The setting up and packing down is done in accordance with your venue’s specifications. Set up and pack down costs are set according to the amount of items you require.

However, if you would like to be ‘hands on’ with your event, we can drop off your items and pick them up from the venue or we can arrange for you to pick your items up from our warehouse.

Who sets up my event?

We do! White Palms Wedding & Event Hire does not pass your job on to sub-contractors. We pride ourselves on our attention to detail and will not leave until we are 100% happy with the way your venue looks.

I am looking for something specific, that isn’t mentioned on your website. Can you get this for me?

We are frequently asked to source products for our clients. White Palms Wedding & Event Hire has a wide network of suppliers and is able to get great product at the right price for our clients. If there’s something specific you’re looking for, please email or scan an image to us, and we’ll endeavour to track it down for you.

What happens if the items are damaged or go missing?

It is normal business practice for a hire company to hold a bond in the event that something may go wrong. Should any of your hire items be damaged or go missing from your event, we will use your bond to rectify the situation. The bond amount is calculated on the total value of your goods. Further information about this is included in our Terms & Conditions.

How can I make payment?

Cash, cheque, or electronic funds transfer. Further details will be available on your booking sheet.

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